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Brand Values Alignment

The Power Of Brand Values Alignment


The Power Of Brand Values Alignment

The Blake Project’s research over the past twelve years has shown that brands whose values align with their customers’ values have much stronger brand equity as measured by brand preference, loyalty and emotional connection. I recently read Jim Stengel’s book, Grow: How Ideals Power Growth and Profit at the World’s Greatest Companies. He has come to a similar conclusion after researching 50,000 brands in conjunction with Millward Brown Optimor.

So here is what we have found. Brands that have achieved an uncommon level of success:

  • Know who their advocates are and what motivates them. That is, they have deep insight into their most passionate customers.
  • Stand for something important to these customers.
  • Embrace values that are important to their customers. That is, they and their customers share a common set of values.
  • Hire, manage and empower employees based on these values.
  • Consistently live these values each and every day.
  • Serve as self-expressive vehicles for their customers.  That is, the brands become “badges” of customer attitudes, interests and values.
  • Strive to create an outstanding customer experience.
  • Innovate.
  • Care about aesthetics.
  • Co-create their offerings with customers.

Consider these brands as examples of this:

  • Apple
  • BMW
  • FootJoy
  • Fox News
  • Method
  • National Public Radio
  • Patagonia
  • Seventh Generation
  • Stonyfield Farm
  • Southwest Airlines
  • Trader Joes
  • Wegmans

Here is the irony – if your brand’s decisions are driven primarily by customer values alignment rather than financial considerations, it will achieve well above average financial results. A balanced scorecard is a must. Most purchase decisions are emotion-based and people often choose and feel best about brands whose values align with their values.

The Blake Project Can Help: The Brand Values Alignment Workshop

Branding Strategy Insider is a service of The Blake Project: A strategic brand consultancy specializing in Brand Research, Brand Strategy, Brand Licensing and Brand Education

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