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Author Archive

Customer Experience

Why Sensitivity Is Behind The Strongest Brands

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Why Sensitivity Is Behind The Strongest Brands

While the business world moves at its greatest pace, brands must remember that the basic expectations of the people it serves are holding steadfast. And that the customer’s experience with your brand will always be shaped by the driving power of human needs.

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Branding & Retail

Building An Independent Retailer Brand Advantage

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Building An Independent Retailer Brand Advantage

In response to a rumor that he had died and the subsequent newspaper coverage, American humorist, novelist and social critic Mark Twain said, “The reports of my death have been greatly exaggerated.”

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Private Label

How Manufacturer And Private-Label Brands Differ

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How Manufacturer And Private-Label Brands Differ

I am often asked, what are the pros and cons of having your own brand, versus supplying the product for someone else’s brand. As in anything, there are two sides of the coin, but deciding which way to go should never be a coin toss. More often than not, it is not an either/or proposition … it is both.

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Brand Strategy

How Higher Education Brands Can Face Disruption

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How Higher Education Brands Can Face Disruption

Harvard University was founded in 1636 and is the oldest institution of higher learning in America. In the 382 years since, education has been practiced and perceived, more or less, in the same traditional ways…until now.

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Brand Management

The Challenging Combination Of Brand And Founder

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The Challenging Combination Of Brand And Founder

We live in a hyper 24-hour news cycle and social media feed of opinion, reaction, ratings, retribution and results.

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