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The goal of every brand should be to create as many loyal customers as possible. But for a few brands, loyalty can go a step further into all out fandom.

Nostalgia can be a powerful ally in building brands. As Dr. Bob Deutsch observed here on Branding Strategy Insider, “As we age our nostalgic yearnings grow, making us more receptive to advertisers and marketers use of what researchers call ‘a longing for positive memories from the past.’ In addition to time’s arrow, this desire for nostalgia is further intensified by society’s present circumstance of receding predictability and opportunity.”

As is typical of our times, Peloton’s recent holiday ad has stirred up a bit of controversy. The negative buzz has impacted the brand’s stock price at least in the short-term, but as we have seen with many episodes featuring the “outrage orchestra”, once the orchestra plays its tune, the stock seems to come back to normal.