The Anti-Laws Of Luxury Marketing #22
November 6, 20122 min
#22 Do not implement group synergies.
NEW THINKING
#22 Do not implement group synergies.
#21 Do not look for consensus.
#20 Do not hire management consultants.
19. Do not test.
When it comes to luxury store retailing, properly rewarding a customer who spends $200,000 a year could be as easy as a walk in the park, or Park Avenue. But recognizing those dedicated shoppers who spend upwards of $1 million a year takes more than diamond points – this kind of shopper requires sincere eloquence.