Dave, a Strategy Director in Eindhoven, The Netherlands asks:
"As in previous downturns, any campaign or promotion proposal has to stand up to ROI scrutiny if it is to make it beyond the concept stage. Do you have any advice for the setting up and measurement of ROI in the current climate?"
Dave, we appreciate your question. As you probably know, it is very difficult, if not impossible, to measure ROI for most brand equity building activities, which tend to have a slow, integrated and cumulative impact over the long-term. Luckily, it is much easier to measure ROI for many shorter-term brand and product marketing activities, which tend to focus on triggering a sale or at least a sales lead. Here is what I would focus on:
• Highly customer-targeted Internet marketing activities such as keyword searches and other measurable actions
• Direct marketing of any type including online newsletter-related offers, email campaigns and direct mail – you can measure ROI for all direct marketing activities
• Any highly targeted lead generation actions such as trade show offers (providing that you carefully track the progress of the leads throughout the sales process)
• Publicity-related actions – while these are not always measurable, they are relatively inexpensive (usually incurring just a PR person’s time) with potentially big impact and the added benefit of being more believable than ads
• Customer appreciation events and activities, especially if you can incorporate add-on sales and encourage customer referrals through them
• Online guerilla marketing activities – like publicity, these are mostly time- not cost-intensive
Finally, I would caution you that companies that continue to invest in brand building activities during economic downturns emerge from those downturns with greater brand awareness and sales momentum than do competing brands that have cut back on their brand building activities during the downturns. What P&G did in 1929 is enough proof for most.
I wish you much success with your recession marketing efforts.
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